About Passwords

Passwords Must:

  • Be at least 8 characters long
  • Contain at least one letter, one number, and one special character
  • Be different than your User ID

Change your Password

You will be required to change your password under the following circumstances:

  • When first logging in to the site
  • When you have received a new password from the Forgot Password service

To change your password you may either:

  • Use the online Change Password form
  • Use the Forgot Password form
  • Call your client manager for assistance

Forget your User ID?

If you are already a registered user of the site and have forgotten your User ID you must contact your client manager for assistance.

Forget your Password?

If you are already a registered user of the site you may use the Forgot Password service to retrieve your password online. Simply enter your User ID and Email Address and select Continue.

If you have not previously completed the registration process, you must contact your client manager for assistance.

Please Note: The email address entered here must match the email address stored in your registered profile.

Reset your Password

You will be required to reset your password after three invalid login attempts. To reset your password please call your client manager or email portalhelp@sscinc.com.


For assistance, please contact portalhelp@sscinc.com